Every voice from the field, truly heard.
Bheard’s AI has natural conversations with your frontline workers — turning verbal reports into structured, actionable data. No forms. No friction.
Tested and verified within Swedish public transportation — 55 bus drivers piloted across 3 operators and 5 Swedish cities, in a project with Drive Sweden.
One AI-guided flow. Every type of event.
From waste, malfunctions, and risks to near-misses and incidents — Bheard handles the entire reporting cycle without a single form.
Conversational reporting
The AI greets workers by name, in their own language, and guides a natural conversation. Reports are drafted automatically — the worker just approves.
Automatic categorisation
Every report is instantly structured, categorised, and translated — no manual sorting, no data cleaning, no ambiguous free-text.
Seamless integration
Bheard doesn’t replace your existing safety, quality, or HR systems — it feeds them. Reports are delivered directly into the platforms your team already runs.
Same incident. Two very different experiences.
Watch how a broken door sensor gets reported — the usual way, and the Bheard way.
The usual way — forms
~12 minThe Bheard way — just talk
2:40And after sign-off? Your team already has it.
The moment a worker approves their report, it lands in the Bheard platform — categorised, prioritised, and tracked from open to resolved, feeding your dashboards in real time.
Reports — Kanban board
Live pipelineSubmitted 150
Under Review 17
Approved 10
Resolved 8
Dashboard
Updates in real timeRecreated from the Bheard platform — the same Kanban pipeline and dashboards your team gets out of the box.
Every report, pinned to the map
Incidents appear where they happen. Flip to the heatmap and clusters emerge — before they become patterns.
From raw reports to boardroom-ready insights
A Bheard AI agent reads every incoming report and writes the analysis for you — delays, safety, traffic risks, maintenance. No analyst hours required.
External delay causes — by location
Proven in the field. Bheard is built on the AI technology stack behind Road Hero — the incident reporting platform for the transport sector, developed within the Drive Sweden innovation programme and piloted with Swedish bus operators.
From conversation to action — in one flow
From near-miss to delegated action item — Bheard handles the entire reporting cycle without a single form.
AI-guided reporting
The worker receives a conversational invite by SMS or link. The AI conducts the interview in their language, drafts the report, and asks for sign-off — all in under 3 minutes.
Event management
Every submitted report lands in a structured pipeline. Your team sees prioritised incidents at a glance — with status tracking from open to resolved.
AI data analysis & dashboards
Spot trends across locations, teams, and incident types. AI surfaces patterns your team would never catch manually — giving leadership the signal they need to act.
Real results from the field
One flow covers every type of event your frontline encounters:
Easier & more efficient process
Workers complete reports in under 3 minutes — in their own language, on any phone.
Complete, consistent reporting
Voice-first reporting increases participation, while AI eliminates free-text ambiguity to produce structured, audit-ready reports.
Actionable insights
AI transforms report data into structured insights, helping every team identify trends, prioritise risks, and take action.
What our pilot participants say
Real feedback from the Swedish public transport pilot.
“I started testing the app in Persian and have already submitted two incident reports. It went really well — I didn’t need to correct anything manually. The app wrote the reports accurately on its own, and even picked up details like the bus number correctly.”
“Reported an issue on bus N — it was perfectly quick and really smooth!”
“Just submitted another report, this time on bus 2NN. Smooth and fast.”
“We’ve tried digital forms before. Bheard is the first solution our drivers actually use — the reporting rate speaks for itself.”
“The AI categorisation alone saves us hours of manual work every week. The data quality is night and day compared to paper forms.”
Questions & answers
Explore quick answers to common questions, or contact us for more support.
How do workers access Bheard?
Via SMS or email, workers get a link to the app for any phone. They register and complete the conversation in 3–5 minutes.
Which languages are supported?
Bheard conducts conversations in the worker’s native language, with 200+ languages supported. Swedish and English are fully supported; Arabic, Bosnian, Thai, and French are validated from pilot data.
Who reviews and approves the reports?
Workers review and sign off on AI-drafted reports before submission. Managers then receive structured, categorised reports in the event management dashboard.
How does it integrate with our existing systems?
Bheard delivers structured exports (CSV, JSON) and supports integration with common safety, HR, and quality platforms. API access is available on request.
We already do ISO 9001, 14001, 45001 reporting. How does this help?
Bheard strengthens your management system with real frontline data — higher report frequency, better traceability, and automatic structuring that makes audits straightforward.
We work with classified and sensitive information. How do you ensure data security?
We tailor our deployment to your security requirements. Whether you need a secure cloud deployment or a bespoke on-premises solution, we work with you to ensure the platform meets your organisation’s security and compliance standards.
Start hearing what your field teams already know
Book a demo and see how Bheard turns frontline conversations into organisational intelligence.
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